Do your products have warranty?

All our products come with a 2-year full warranty against manufacturing defects. Additionally, we guarantee spare parts availability for up to 10 years.

Do you have CE certification?

Yes, all our electrical and gas products are CE certified. All required documents for European export are available.

What is the delivery time?

48-72 hours for in-stock items, 15-30 business days for custom production. International shipping takes 30-45 days based on planning.

Do you provide 24/7 technical service?

Yes, we have 24/7 technical service network across Turkey. We commit to 4-hour intervention for urgent breakdowns.

Do you offer turnkey kitchen projects?

Absolutely. We manage the entire process — site analysis, design, production, installation and training — through a single coordinator.

Do you offer wholesale prices?

We offer special pricing for industrial projects and dealership agreements. Contact us via the form for detailed quotation.

Do you export to European Union countries?

Yes, we regularly export to EU countries including Germany, Austria, France, Belgium, the Netherlands and Italy. All our products are CE certified and compliant with EU Machinery Directive 2006/42/EC, Low Voltage Directive 2014/35/EU and Gas Appliances Regulation 2016/426. Delivery within EU takes 7–15 business days.

What certifications do you hold?

Our company holds ISO 9001 Quality Management, ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety certifications. Our products carry CE, EAC (Eurasian), GOST-R, EN 1672 (food machinery hygiene) and EN 16282 (kitchen ventilation) certifications. Full certificate copies are provided with the technical file upon request.

What is included in your turnkey service?

Our turnkey service covers site survey and measurement, 3D kitchen design, equipment selection, production, logistics, installation, commissioning, staff training and 24-month warranty support. We also operate a service network with local partners in Berlin, Munich, Vienna, Brussels and Amsterdam.

How long does spare parts and service warranty last?

We offer 24-month full warranty plus 10-year spare parts availability guarantee. Our European spare parts hub is located in Berlin; intra-EU shipments arrive in 24–48 hours. Our 24/7 support line operates in German, English and Turkish.

What payment options do you offer?

We accept payment in EUR and USD. Standard terms: 30% order deposit, 70% before delivery. Within EU we support insured letter of credit (LC) and SWIFT bank transfer. For projects over 50,000 EUR we offer financial leasing up to 12 months. Within Turkey 9-installment credit cards and bank loans are available.

Do you provide training and commissioning support?

We provide 2 days of on-site staff training free of charge after every installation. Training covers equipment operation, safety procedures, daily cleaning and HACCP-compliant protocols. Detailed 5-day barista, pastry or industrial kitchen courses are also available on request. Training videos are accessible on our digital platform in German, English and Turkish.

Frequently Asked Questions

Genel

Do your products have warranty?
All our products come with a 2-year full warranty against manufacturing defects. Additionally, we guarantee spare parts availability for up to 10 years.
Do you have CE certification?
Yes, all our electrical and gas products are CE certified. All required documents for European export are available.
Do you export to European Union countries?
Yes, we regularly export to EU countries including Germany, Austria, France, Belgium, the Netherlands and Italy. All our products are CE certified and compliant with EU Machinery Directive 2006/42/EC, Low Voltage Directive 2014/35/EU and Gas Appliances Regulation 2016/426. Delivery within EU takes 7–15 business days.

Teslimat

What is the delivery time?
48-72 hours for in-stock items, 15-30 business days for custom production. International shipping takes 30-45 days based on planning.

Servis

Do you provide 24/7 technical service?
Yes, we have 24/7 technical service network across Turkey. We commit to 4-hour intervention for urgent breakdowns.
Do you offer turnkey kitchen projects?
Absolutely. We manage the entire process — site analysis, design, production, installation and training — through a single coordinator.
What is included in your turnkey service?
Our turnkey service covers site survey and measurement, 3D kitchen design, equipment selection, production, logistics, installation, commissioning, staff training and 24-month warranty support. We also operate a service network with local partners in Berlin, Munich, Vienna, Brussels and Amsterdam.
How long does spare parts and service warranty last?
We offer 24-month full warranty plus 10-year spare parts availability guarantee. Our European spare parts hub is located in Berlin; intra-EU shipments arrive in 24–48 hours. Our 24/7 support line operates in German, English and Turkish.
Do you provide training and commissioning support?
We provide 2 days of on-site staff training free of charge after every installation. Training covers equipment operation, safety procedures, daily cleaning and HACCP-compliant protocols. Detailed 5-day barista, pastry or industrial kitchen courses are also available on request. Training videos are accessible on our digital platform in German, English and Turkish.

Fiyat

Do you offer wholesale prices?
We offer special pricing for industrial projects and dealership agreements. Contact us via the form for detailed quotation.

Sertifika

What certifications do you hold?
Our company holds ISO 9001 Quality Management, ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety certifications. Our products carry CE, EAC (Eurasian), GOST-R, EN 1672 (food machinery hygiene) and EN 16282 (kitchen ventilation) certifications. Full certificate copies are provided with the technical file upon request.

Ödeme

What payment options do you offer?
We accept payment in EUR and USD. Standard terms: 30% order deposit, 70% before delivery. Within EU we support insured letter of credit (LC) and SWIFT bank transfer. For projects over 50,000 EUR we offer financial leasing up to 12 months. Within Turkey 9-installment credit cards and bank loans are available.

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